Privacy Policy max77

Max77 understands that your trust is the foundation of our relationship. As an online entertainment platform serving players in Malaysia, we take the responsibility of managing personal data very seriously. This Privacy Policy explains in detail and transparently how we handle the information you provide to us when registering and using the max77 platform.

This document forms part of the agreement between you and max77. By registering and using our platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Max77 collects several categories of information to enable us to provide a safe, fair and personalized service to every member. This information is collected directly from you during registration, during platform use, and in some cases from trusted third-party sources.

The information we collect is used solely for legitimate purposes related to the provision of max77 services. The following are the primary purposes for which your personal data is used:

• Account Management: To create, verify and maintain your member account, including KYC processes to ensure security and compliance.
• Transaction Processing: To process deposits, withdrawals and any other financial transactions accurately and securely.
• Platform Security: To detect and prevent fraud, money laundering, multiple account usage and any suspicious activity or violations of our terms of service.
• Customer Support: To help you resolve any issues, answer your enquiries and provide the assistance you need more effectively.
• Service Improvement: To analyze usage patterns and member feedback in order to improve platform quality, technical performance and overall user experience.
• Service Communications: To send important notices related to your account, policy changes, system maintenance and relevant security information.
• Responsible Gaming: To monitor gaming patterns and provide support to members who may need assistance regarding their gaming habits.
• Legal Compliance: To comply with legal requirements, regulations and directives from the relevant authorities.

Max77 does not sell or rent members' personal data to any third party. However, in certain limited and legitimate situations, your information may be shared with the following parties:

• Payment Service Providers: Payment gateways and financial institutions used to process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Game Software Providers: Companies that provide slot games, Live Casino and other games on the max77 platform. Only the minimum data required for game functionality is shared.
• Identity Verification Service Providers: Third-party companies that assist with the KYC process and document verification to ensure compliance with legal requirements.
• Relevant Authorities: Law enforcement agencies, regulatory bodies, or courts when required by law or a valid court order.
• Audit & Compliance Partners: Independent auditors and compliance firms appointed to ensure max77's operations meet industry standards and applicable laws.

The max77 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Cookies required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect anonymous information about how members use the platform — pages visited frequently, error messages received, and time spent. This data helps us improve platform performance.
• Functional Cookies: Allows the platform to remember your preferences such as username, display settings and game preferences to deliver a more personalised experience.
• Analytics Cookies: Used alongside internal analytics tools to understand overall traffic and usage patterns for service improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect your ability to log in or use certain features of the max77 platform properly.

Max77 continually invests in robust security infrastructure to protect members' personal data from unauthorized access, misuse, disclosure, alteration or destruction. The security measures we implement include:

• Data Encryption in Transit: All communications between your device and max77 servers are protected with 256-bit TLS/SSL encryption, ensuring your data cannot be read by unauthorised parties.
• Stored Data Encryption: Sensitive data stored in our databases, including passwords and financial information, is encrypted using industry-grade encryption algorithms.
• Strict Access Controls: Access to members' personal data is restricted to staff with a legitimate business need who have undergone thorough background checks.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect any suspicious activity or intrusion attempts in real time.
• Regular Security Testing: Security audits and penetration testing are conducted regularly by independent third parties to identify and address any vulnerabilities.
• Incident Response Plan: max77 has a clear incident response procedure to address any data breaches swiftly and effectively, including notifying the relevant authorities and affected members as required by law.

As a max77 member and individual whose personal data we process, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

Max77 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Retention periods vary by data type:

• Active Account Data: Retained for as long as your account is active and for an additional period following account closure as required by anti-money laundering laws.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable Malaysia financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the account closure date or the date of the last transaction, whichever is later, in accordance with compliance requirements.
• Communication Log: Recorded support interactions and communications with the customer service team are retained for 2 years for reference and dispute resolution purposes.
• Analytics Data: De-identified usage data is retained for a longer period for analysis and service improvement purposes.

Once the applicable retention period has expired, your data will be securely deleted or anonymised in accordance with our established data disposal procedures.

Max77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to members via their registered email or a prominent notice on the platform at least 14 days before the changes take effect.

The "Updated" date at the top of this page will always reflect the date of the latest version of this Privacy Policy. We encourage you to review this page periodically. Your continued use of the max77 platform after any changes are posted constitutes your acceptance of the updated privacy policy.